FAQs
If you have any questions about your order please contact us at the email address below.
service@okayplayer.com
We appreciate your business. Thank you for supporting The Okayshop!
SHIPPING
Orders are generally processed within 2 business days. Delivery times vary based on your distance from the shipping facility in Ontario. Domestic orders normally deliver in 3-7 business days. International orders can take 7 days - 4 weeks to be delivered. (The transit time begins the first full shipping day after the package leaves our facility.)
If you have questions on the status of your order, please email customer service.
RETURNS
ALL SALE ITEMS ARE FINAL
Products purchased from Okayshop can be returned to the shop directly in their original condition within 14 days upon the receipt of your item(s) for a refund. Shipping charges will not be refunded and you are responsible for shipping costs related to your return. You may exchange an item within 30 days of the receipt for another item or store credit. Product must be returned in its original condition. If you plan to return an item, first notify us by email at service@okayplayer.com. Please include your order number and reason for the return with your package. Returns must be shipped to:
Cut Loose Merch
Attn: Okayplayer
129 Hagar St
Unit 18B
Welland, Ontario
L3B 5V9
Canada
Attn: Okayplayer
129 Hagar St
Unit 18B
Welland, Ontario
L3B 5V9
Canada
Refunds will be issued only after product has been received and verified to be in its original condition. A refund will not be granted for items that are returned with obvious wear for which it will be sent back to you.
WHOLESALE INQUIRIES
If you are interested in carrying Okayshop products in your store, please contact service@okayplayer.com.
WHOLESALE INQUIRIES
If you are interested in carrying Okayshop products in your store, please contact service@okayplayer.com.